Our customers mean everything to us, because without you, there's no us! The quality of our products is our priority and we're sorry you had a defective one that needs to be fixed or replaced. We will make sure to get this sorted out for you. Someone should be contacting you shortly. If you don't hear from us for any reason, or want to talk to someone right now, then you can call 800.768.9982 or email direct to firstname.lastname@example.org.
In the meantime, check out some great articles on Smoking Vapor and eCigs at our blog.