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1-800-768-9982 M-F 9a-6p & S-S 9a-5p MST

SV E-Cigarette No Hassle Warranty

At Smoking Vapor, we believe that quality matters, more importantly service matters. We are here to serve you in the short term and the long term. SV offers you a hassle-free warranty on all SV devices sold by Smoking Vapor.

Our SV Cig-a-lite (SV Slim Battery) system comes with a 1-year warranty. We understand that things happen. Products can accidentally find their way into the swimming pool or run through a wash cycle or two. With SV cig-a-lites (SV Slim Battery) you have nothing to worry about, whether it is your fault or ours. If anything is not working we have you covered for a full year from the date of purchase. This 1-year warranty is only for the cig-a-lites (SV Slim Battery) system and does not cover our advanced products.

 

If you are unsure if you have an advanced product; please feel free to contact our support team for clarity at support@smokingvapor.com, live online chat, or by phone at 1-800-768-9982.

 

Examples of advanced products would be: Mi-ONE, Mi-Pod, Swan, Slim Preheat Battery, and many more.

 

Our Customer Support team is waiting for your call and are happy to help if you need clarification about what kind of warranty your device is eligible for. If you are a customer of one of our Smoking Vapor Retail Stores in Arizona, they will honor all online warranties. If you are not located near one of our retail stores, please give us a call, contact us via email or live chat. In some instances, we will ask for you to return the merchandise. We will include an addressed envelope with your replacement for you to send back the faulty/broken product. When emailing you a return label, you will have 24 hours to print or save the label before it expires. Make sure to check your SPAM Folder for your return label. If it does expire return shipping will be the customers responsibility. If we do not receive the damaged product back within 14 days of your replacement product being sent out, you will be charged full price for the replacement device.

 

  • If you have any questions regarding the damage exchange please contact us toll free at 1-800-768-9982 or email us at  support@smokingvapor.com

 

 

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