1-800-768-9982 M-F 9a-6p PST

SV E-Cig 30 Day Money-Back Guarantee

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Money Back Guarantee

Smoking Vapor is committed to delivering quality products and customer experience. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a refund. Simply fill out the form below then follow the instructions:

 

  

Fill Out This Form to Start Your Return


  • Once your request is submitted a notification will be sent to our return and exchange department. Place all items from the original order in a padded envelope and mail it to us at the following address:

    • 2303 North 44th Street Suite 2, Phoenix, AZ 85008

  • Make sure to indicate the Order # within the return address to expedite processing. Allow one week for processing. All refunds will be issued through form of payment used for the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.

  • NOTE: All refund requests MUST be received within 30 days from the date of the original shipment, and include all items from the original order. All refunds are subject to a 15% restocking fee. We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements. We recommend that you return your order via traceable or certified mail as we do not take any responsibility for undelivered returns. Used or open cartridges are unable to be returned for a refund.
  • The Fulfillment, Return and Exchange Department operates Monday through Friday 9:00 am to 5:00 pm MST.  Phone: 1-800-768-9982